Speaking is the way we communicate our ideas and feelings verbally, but the act of speaking is a lot more than just voicing the words. Whether it’s a face-to-face or phone communication, speaking involves the art of searching for the right words to describe our thoughts and emphasizing those words with our nonverbal actions.
Questioning is an important speaking skill. We speak to deliver a message but sometimes we may want to: gather information learn something from someone find out their ideas or opinions confirm details. To be able to do these, we need to know how ask the right questions.
When we are on the phone we’re limited in how we’re presenting messages and checking our listener, so it is a good idea to spend some time planning and writing down a short note about what we want to say, before we pick up the phone.
